Bethesda Support
Email on Account
Provide the email address associated with the Bethesda.net account you are attempting to recover.
Provide a valid email address where we may reach you.
Provide the email address where we may contact you.
Bethesda.net Username on Account
Provide the username associated with the Bethesda.net account you are attempting to recover.
Name of Registered Account User
Provide the full name entered on the Bethesda.net account you are attempting to recover.
Date Account Created
Provide the Month / Day / Year on which you created the Bethesda.net account you are attempting to recover.
If you are unsure, check the inbox associated with the email on the account for a "Welcome to Bethesda.net" account confirmation message.
Have you purchased a digital game through Bethesda.net?
This includes any digital game purchases made through the Bethesda Digital Store.
Have you purchased any in-game items?
This includes any purchases made though in-game purchase systems. Note that we are only able to validate purchases placed through our system and not those placed through third parties such as Steam, PlayStation, Xbox, Android, or iOS.
Game Purchased
What is the title of the game you purchased?
Date of Purchase
Provide the Month / Day / Year on which you made this purchase.
Order Number
Your order number may look like this: "11223344556".
In-Game Item Purchased
What is the name of the item you purchased?
Date of Purchase
Provide the Month / Day / Year on which you made this purchase.
Order Number
Your order number may look like this: "11223344556".
Do you have a Fallout 76 B.E.T.A. or game code applied to the account in question?
Unknown message slot CUSTOM_MSG_AOV_I_FO76_QUESTION
Provide full code
Enter the full code including dashes (-).
Please enter any additional information that will assist in recovering your account
Unknown message slot CUSTOM_MSG_AOV_I_COMMENTS_DETAIL
Email on Account
Provide the email address associated with the ESO account you are attempting to recover.
Provide a valid email address where we may reach you.
Provide the email address where we may contact you.
ESO UserID
Provide the UserID associated with the ESO account you are attempting to recover.
Name of Registered Account User
Provide the full name entered on the ESO account you are attempting to recover.
Date Account Created
Provide the Month / Day / Year when you created the ESO account you are attempting to recover.
You can locate this information in the email you received when you created your account.
The subject of the email is: "Elder Scrolls Online - New Account Email Verification"
City of your original login
Provide the City where you were located when you created the ESO account you are attempting to recover.
Answer to Secret Question
Provide the answer (or best guess) to the secret question that is on the account, if you do not remember your secret question perform these steps:
1. Navigate to https://account.elderscrollsonline.com.
2. Click Forgot password?
3. Fill out your first name, last name, and e-mail address.
4. Click Continue.
The security question appears on next page.
Billing Address/Last Four Digits of Credit Card on Account
Provide the billing address that was used for any purchases on the account you are attempting to recover.
Note that we are only able to validate purchases placed through our system and not those placed through third party such as Steam, PlayStation, or Xbox
Game Activation Code / Other Entitlements Applied to the Account
Provide the game activation code that was activated on the account you are attempting to recover.
Note: We are only able to validate codes redeemed through account.elderscrollsonlne.com. We cannot validate codes redeemed through third party such as Steam, PlayStation or Xbox
Please enter any additional information that will assist in recovering your account
Unknown message slot CUSTOM_MSG_AOV_I_COMMENTS_DETAIL
Email on Account
Provide the email address associated with the ESO account you are attempting to recover.
Provide a valid email address where we may reach you.
Provide the email address where we may contact you.
Please enter any additional information that will assist in recovering your account
Unknown message slot CUSTOM_MSG_AOV_I_COMMENTS_DETAIL
Bethesda
Account Recovery
Select which account you are trying to recover
Reason Account Needs Recovery
Select the option that best describes your issue*
Select why you are not able to log in*
Account Information
Email on Account*
Provide a valid email address where we may reach you.*
Bethesda.net Username on Account*
Name of Registered Account User*
Date Account Created*
Purchase History Information
Have you purchased a digital game through Bethesda.net?*
Game Purchased*
Date of Purchase*
Order Number*
Have you purchased any in-game items?*
In-Game Item Purchased*
Date of Purchase*
Order Number*
Fallout 76 Information
Do you have a Fallout 76 B.E.T.A. or game code applied to the account in question?*
Provide full code*
Additional Comments
Please enter any additional information that will assist in recovering your account*
Reason Account Needs Recovery
Select the option that best describes your issue*
Account Information
Email on Account*
Provide a valid email address where we may reach you.*
ESO UserID*
Name of Registered Account User*
Date Account Created*
City of your original login*
Billing Address/Last Four Digits of Credit Card on Account
Game Activation Code / Other Entitlements Applied to the Account
Answer to Secret Question*
Additional Comments
Please enter any additional information that will assist in recovering your account*
Reason Account Needs Recovery
Select the option that best describes your issue*
Account Information
Email on Account*
Provide a valid email address where we may reach you.*
Additional Comments
Please enter any additional information that will assist in recovering your account*
Your Ticket Has Been Submitted
Thank you for submitting your ticket. Your reference #:
